We take protecting your personal info seriously - just like we guard these ancient fortress walls
Last updated: October 23, 2025
Look, we get it - nobody really enjoys reading through legal documents. But this one's actually important. At Ignivarian Stronghold, we're committed to keeping your personal data as secure as the treasures once locked behind these fortress walls. This policy explains what we collect, why we need it, and how we're protecting it.
When you book a stay at our mountain fortress or sign up for our services, we'll ask for some basic stuff:
We also automatically collect some technical data when you visit our website - things like your IP address, browser type, and which pages you've checked out. This helps us improve the site and keep it running smoothly.
We're not in the business of collecting data just for fun. Here's what we actually do with your info:
Process your reservations, manage check-ins and check-outs, and handle any modifications to your stay.
Handle transactions securely and provide you with receipts and invoices for your records.
Fulfill your requests for spa treatments, dining reservations, tours, and other amenities you've booked.
Send booking confirmations, updates about your reservation, and respond to your questions or concerns.
Share special offers, seasonal packages, and updates about the Stronghold - but only if you've opted in.
Meet our legal obligations, including tax requirements and regulatory compliance.
We'll never sell your personal information to third parties. That's not how we roll.
Yeah, we use cookies - and not the delicious kind from our bakery. These little digital trackers help us understand how you're using our site and make things work better.
You can control cookie settings through your browser, but heads up - turning off certain cookies might affect how the site works for you. Most browsers let you block or delete cookies, and you can adjust your preferences anytime.
Security's kind of our thing - we've been protecting what matters since these fortress walls were first built. Here's how we keep your digital information just as safe:
That said, no system is 100% bulletproof. While we're doing everything we can to protect your information, we can't guarantee absolute security. If we ever experience a data breach that affects your personal info, we'll let you know as quickly as possible and outline the steps we're taking to fix it.
We're pretty protective of your data, but sometimes we need to share it with trusted partners to provide you with the best service. Here's the honest breakdown:
All these partners are contractually obligated to keep your information confidential and use it only for the specific services they're providing to us.
We might also need to share your information if required by law, to comply with legal proceedings, or to protect the rights and safety of our guests, staff, or property. We're talking court orders, government requests, that kind of thing - not something we take lightly.
Your data, your rules. Under Canadian privacy laws (and other applicable regulations), you've got several rights when it comes to your personal information:
Request a copy of the personal data we hold about you
Update or correct any inaccurate information we have
Request deletion of your data (with some legal exceptions)
Unsubscribe from marketing emails anytime (there's a link at the bottom)
Receive your data in a portable, structured format
Object to certain types of data processing
To exercise any of these rights, just shoot us an email at reservations@ignivarionstronghold.info or give us a call at (604) 555-0147. We'll verify your identity and get back to you within 30 days.
We don't keep your information forever - that'd be weird and unnecessary. Here's our general approach:
Once we no longer need your data, we'll either delete it securely or anonymize it so it can't be linked back to you. If you've got questions about how long we're keeping specific information, just ask.
Our services aren't directed at children under 13, and we don't knowingly collect personal information from kids. If you're booking a family stay that includes children, we'll only collect info about the adults making the reservation.
If we discover that we've accidentally collected data from a child under 13, we'll delete it as soon as possible. Parents or guardians who believe their child has provided us with personal information should contact us immediately at reservations@ignivarionstronghold.info.
We're based in beautiful British Columbia, Canada, but some of our service providers might be located in other countries. If your data gets transferred internationally, we make sure it's protected by appropriate safeguards.
For guests from the European Union, we comply with GDPR requirements for international data transfers. This might include using Standard Contractual Clauses approved by the European Commission or working with providers who have adequate data protection certifications.
Bottom line: no matter where your data physically resides, it's subject to the same privacy protections outlined in this policy.
Privacy laws and our business practices evolve over time, so we might need to update this policy occasionally. When we do, we'll post the revised version here with a new "Last Updated" date at the top.
For minor changes, we'll just update this page. If we make any significant changes that affect how we use your personal information, we'll give you a heads up via email (if you've provided one) or through a prominent notice on our website.
We'd recommend checking back here from time to time, especially if you're a regular guest. The date at the top will always show you when the policy was last revised.
We're here to help. If you've got questions about this privacy policy or how we handle your data, don't hesitate to reach out. We'd rather you ask than worry.
(604) 555-0147
reservations@ignivarionstronghold.info
1250 Mountain Heritage Drive
Whistler, BC V8E 0X9, Canada